Returns & Exchanges Policy

Customer satisfaction is important to us.

Custom-Made Products

Custom or made-to-order items are non-returnable and non-exchangeable unless there is a manufacturing defect.

Ready-Made Products

Returns or exchanges for ready-made items may be accepted within 14 days of delivery, provided the item is unused, in its original condition, and packaging.

Defective Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery at info@rustica.design with supporting images.


Contact Information

For any questions regarding our policies or services, please contact us:

Rustica

Phone: 01285550686

Email: info@rustica.design

Address: Al Sallab – Madinaty